They passed us off to another gate/service counter, who’s line was closed off. They told us to retry, wasting time, finding out what we had already informed them of. We tried using the kiosk to check in, to avoid the long line. We were not able to check in quickly or efficiently, & service was appalling, staff was either poorly trained or uneducated. AA personnel only engaged the irate customer and threatened to call security when he pulled out his camera phone – it simply inflamed an already bad situation."Ĭons: "Almost missed our flight home because American Airlines lost/screwed up our round trip tickets. Honestly, I personally stepped in to do what your personnel should have been trained to do: show empathy to calm passengers, ask one irate man to have some sympathy for those behind him in line, and finally, prioritize the people trying to check bags for the 2pm flight ahead of others. Even worse, they spent 1.5 hours helping one customer – when that customer simply could have gone online or called reservations to get the appropriate assistance. AA agents on the ground simply did not prioritize passengers trying to make flights, nor did they ask flyers without urgent issues if they could step aside. Clearly there was no management onsite – or that management was completely inept. Some waited 2.5 hours to check a bag - at an airport with very few flights and small planes. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."Ĭons: "When we arrived at the Aspen airport, American Airlines was having a complete breakdown checking-in passengers for our flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out.
Virgin America honoured our 2 bags, but united refused to.
United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. We were booked on virgin America and then United for the international flight. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. Cons: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out.
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